This Privacy Policy explains how Terra Brick Ltd ("we", "us", "our") collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Terra Brick Ltd is a specialist facing brick supplier registered in England and Wales. Our registered office is Suite 23, Derby House, Lytham Road, Preston, PR2 8JE.
For any data protection queries, please contact us at: info@terra-brick.co.uk or call 01772 505155.
2. What Personal Data We Collect
We may collect and process the following personal data:
- Identity data — your name, company name, and job title
- Contact data — email address, phone number, and postal address
- Enquiry data — details of your enquiry, product interests, and any messages you send us
- Technical data — IP address, browser type, pages visited, and time spent on our website (via cookies)
- Transaction data — details of products or samples you have requested from us
We do not collect any special category personal data (such as health, race, or political opinions).
3. How We Collect Your Data
We collect personal data through:
- Contact and enquiry forms on our website
- Sample and quotation requests
- Emails and telephone calls
- Account registration on our website
- Automatically via cookies when you visit our website
4. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries and provide quotations
- To process sample requests and orders
- To manage your account with us
- To send you relevant product information or updates (where you have consented)
- To improve our website and services
- To comply with our legal obligations
5. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Contract — where processing is necessary to fulfil a request or order
- Legitimate interests — to respond to enquiries and improve our services
- Consent — where you have opted in to receive marketing communications
- Legal obligation — where we are required to process data by law
6. Who We Share Your Data With
We do not sell, rent, or trade your personal data. We may share your data with:
- Our hosting and IT service providers (for website operation)
- Logistics and delivery partners (where relevant to your order)
- Professional advisers such as accountants and legal advisers
- Regulatory or government authorities where required by law
All third parties are required to keep your data secure and use it only for the purposes we specify.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purposes it was collected:
- Enquiry and contact data — up to 3 years from last contact
- Customer account data — for the duration of the business relationship plus 6 years
- Financial and transaction records — 6 years (as required by HMRC)
- Website analytics data — up to 26 months
8. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small text files placed on your device. We use:
- Essential cookies — required for the website to function correctly
- Analytics cookies — to understand how visitors use our website (e.g. page views, time on site)
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
9. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — to request a copy of the data we hold about you
- Right to rectification — to request correction of inaccurate data
- Right to erasure — to request deletion of your data in certain circumstances
- Right to restrict processing — to request we limit how we use your data
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to object — to object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at info@terra-brick.co.uk. We will respond within 30 days.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is hosted on a secure platform and data is transmitted using SSL encryption.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.
13. How to Complain
If you have concerns about how we handle your personal data, please contact us in the first instance at info@terra-brick.co.uk.
You also have the right to lodge a complaint with the UK's data protection authority, the Information Commissioner's Office (ICO): ico.org.uk or call 0303 123 1113.